![]() If our decision is upheld, you pay the review cost. Within 50 calendar days after your submission of medical records, the review organization communicates its determination, which is binding for both of us. Only previously submitted information will be used for this review. External Peer Review: You may submit a written request that documents the cases being appealed for an external peer review within 20 days of receipt of our internal review determination. You may further appeal this determination by requesting an external appealĢ. Within 50 calendar days of receiving your request, we will send you our determination. You may also submit additional information to support your position. Internal Review: You may submit a written request that documents the cases being appealed for an internal review within 50 days of receiving our audit determination. Documentation and any correspondence that supports your position that the plan’s first-level reimbursement review was incorrect (including interim rate letters when appropriate)įor retroactive audit disputes, the appeals process contains the following steps:ġ.Copy of the plan’s first-level dispute pricing decision letter.Pricing information, including NPI number (and CCN or OSCAR number for institutional providers), ZIP code where services were rendered, and physician specialty.Medicare Advantage Dental Provider Grievances & Appeals (second level)īe sure to include the following information with your request for a secondary review: The address to request your managerial level review conference is: If you disagree with the decision made on your first appeal, you may request a managerial level review conference within 60 days of receiving the original decision. To request a secondary review of this determination, write to:Īttn: Second Level Payment Dispute Blue Cross If you still believe that we have reached an incorrect decision regarding your payment dispute, you may file a request in writing for a secondary review of this determination within 60 days of receiving written notice of our first level decision. Documentation and any correspondence that supports your position that the plan’s original reimbursement was incorrect (including interim rate letters when appropriate, pricer screen prints, etc.).Copy of the plan’s original pricing determination.Be sure to include the following information with your written request: ![]() We will inform you in writing if your payment dispute is denied. If we agree with your position, then we will pay you the correct amount. We will review your dispute and respond to you within 60 days from the time we receive notice of your dispute. Payments must be disputed within 120 days from the date payment is initially received. ![]()
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